Returns

Inside of Germany

PLEASE SEND YOUR RETURNS TO:


Freeway GmbH
Industriestraße 36
65439 Flörsheim
Germany


WHEN AND HOW CAN I RETURN MY ORDER?
You can return your unused items within 14 days after receiving them.

WE PAY THE RETURN SHIIPNG COST!
Please email us at: info@ridejohndoe.com including your invoice number and the topic "Return Item(s)".

Exchanges

Inside of Germany

If like the item(s) tha you have reveived, but they are not a perfect fit, please contact us for advice about the correct size replacement +49 (0)6192 - 703 44 21.

We will send you an replacement free of charge and included in your shipment you will find a prepayed return slip to enable you to send the incorrect item back to us.




 

Returns

outside of Germany

For goods exchanges from outside of Germany, please send the product back at your own expense and insured to the address below:

Freeway GmbH
Industriestraße 36
65439 Flörsheim
Germany


Please include a copy of the invoice, as well as a note telling us how you would like your refunded payment returned. (PayPal details / Bank details).
After receiving your return, we will credit you accordingly within seven working days.
 

Exchange

outside of Germany

For goods exchanges from outside of Germany, please send the product back at your own expense and insured to the address below:

Freeway GmbH

Industriestraße 36
65439 Flörsheim
Germany

Please include a copy of the invoice, as well as a note to tell us exactly what is to be exchanged (size/ colour/model).
After receiving your return we will send you the desired article free of charge.

If you have any questions you can contact us at any time at:

Phone: +49 (0)6192 - 703 44 21
E-Mail: info@ridejohndoe.com